Support

Tell us what is blocking your LiveFile.

Send product issues, account problems, billing questions, or broken-page reports. Every ticket enters the support queue with a reference number.

Ticket queueEvery request gets a traceable ID.
Priority flagMark launch blockers as urgent.
Issue historyResolved issues stay visible below.
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Send a support ticket

Optional, but useful when a page or generated LiveFile is involved.
Updated Sep 1

Daily customer issues resolved.

A fresh set of buyer, checkout, product, and delivery cases rotates every day.

ResolvedSep 1
Publishing

Buyer opened a preview link instead of the final home cleaning checklist

The seller shared an internal preview URL in the order message by mistake.

Support replaced it with the buyer-safe product link and added a delivery note.
ResolvedSep 1
Refund prevention

Seller needed a clearer access note for the social media prompt pack

A buyer thought the product required a separate account because the delivery instructions were too short.

Support added an access note that explained exactly what the buyer receives after purchase.
ResolvedSep 1
Broken link

The job search tracker had a broken resource link

A resource inside the product returned an error after the seller moved the original file.

Support replaced the broken link and added a backup download instruction.
ResolvedSep 1
Onboarding

Buyer wanted a simpler onboarding note for the daily routine builder

The buyer understood the offer but did not know which section to complete first.

Support added a three-step welcome note at the top of the delivery page.
Before sending

Helpful details make tickets faster.

Include the LiveFile link, the step you were on, and what happened after clicking.

For generation issues, include the market, product type, and the result you expected.

For billing issues, use the same email connected to your plan.

Open LiveFile
FAQ

What creators ask before the first LiveFile.

What is a LiveFile?

A LiveFile is a shareable product page that contains the guide, resources, links, downloads, and instructions for a digital product.

Can I sell the products anywhere?

Yes. LiveFile helps you prepare the product and listing assets. You can sell through your preferred marketplace and deliver the LiveFile link to buyers.

Do customers need an account?

No. Public and unlisted LiveFile pages can be opened by buyers without an account.

Is delivery interactive?

Yes. delivery.os exports as an offline interactive HTML app with clickable pages, animated transitions, saved progress, copy buttons, and links back to the online LiveFile.

Does LiveFile find trends automatically?

Yes. The builder starts with LiveFiles Radar, which scans a market category for buyer frustrations, complaints, and messy workarounds, then turns them into product opportunities.

Is this only for AI prompt packs?

No. LiveFile supports interactive tools, guides, planners, checklists, journals, worksheet products, template packs, Notion templates, and mini courses.

Can I edit the product after AI generates it?

Yes. The MVP includes a block editor for changing text, sections, checklist items, and listing assets.

Is this different from design tools?

Design tools help you make files. LiveFile helps you choose a sellable idea, generate product content, and deliver the whole product in one link.