Support

Tell us what is blocking your LiveFile.

Send product issues, account problems, billing questions, or broken-page reports. Every ticket enters the support queue with a reference number.

Ticket queueEvery request gets a traceable ID.

Priority flagMark launch blockers as urgent.

Issue historyResolved issues stay visible below.

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Updated Jul 16

Daily customer issues resolved.

A fresh set of buyer, checkout, product, and delivery cases rotates every day.

ResolvedJul 16

Publishing

Seller needed the course launch planner republished after edits

The product was improved after launch, but the public page still showed the previous version.

Support republished the latest version and checked that the buyer page reflected the edit.

ResolvedJul 16

FAQ

The goal reset journal FAQ missed a common buyer question

Several buyers asked the same setup question after purchase.

Support added a short FAQ answer and reduced repeat messages for the seller.

ResolvedJul 16

PDF delivery

Buyer could not download the attached PDF for the real estate lead sheet

A buyer could view the product page but the PDF attachment did not open from their device.

Support reattached the PDF and added a fallback instruction for browser downloads.

ResolvedJul 16

Copy cleanup

Seller needed the product title shortened for the Notion client portal

The product title was too long for marketplace previews and looked cut off on mobile.

Support shortened the title and preserved the strongest buyer promise.

Before sending

Helpful details make tickets faster.

Include the LiveFile link, the step you were on, and what happened after clicking.

For generation issues, include the market, product type, and the result you expected.

For billing issues, use the same email connected to your plan.

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FAQ

What creators ask before the first LiveFile.

What is a LiveFile?

A LiveFile is a shareable product page that contains the guide, resources, links, downloads, and instructions for a digital product.

Can I sell the products anywhere?

Yes. LiveFile helps you prepare the product and listing assets. You can sell through your preferred marketplace and deliver the LiveFile link to buyers.

Do customers need an account?

No. Public and unlisted LiveFile pages can be opened by buyers without an account.

Is delivery interactive?

Yes. delivery.os exports as an offline interactive HTML app with clickable pages, animated transitions, saved progress, copy buttons, and links back to the online LiveFile.

Does LiveFile find trends automatically?

Yes. The builder starts with LiveFiles Radar, which scans a market category for buyer frustrations, complaints, and messy workarounds, then turns them into product opportunities.

Is this only for AI prompt packs?

No. LiveFile supports guides, planners, checklists, journals, worksheet products, template packs, Notion templates, and mini courses.

Can I edit the product after AI generates it?

Yes. The MVP includes a block editor for changing text, sections, checklist items, and listing assets.

Is this different from design tools?

Design tools help you make files. LiveFile helps you choose a sellable idea, generate product content, and deliver the whole product in one link.