SupportTicket queueEvery request gets a traceable ID. Priority flagMark launch blockers as urgent. Issue historyResolved issues stay visible below.
Tell us what is blocking your LiveFile.
Send product issues, account problems, billing questions, or broken-page reports. Every ticket enters the support queue with a reference number.
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Updated Oct 17
Daily customer issues resolved.
A fresh set of buyer, checkout, product, and delivery cases rotates every day.
ResolvedOct 17
Buyer accessBuyer could not open the digital declutter workbook ZIP
A seller reported that a buyer downloaded the ZIP but opened the wrong file after purchase.
Support sent the correct start file and added a clearer first-step note to the delivery page.
ResolvedOct 17
Template accessDuplicate link was missing for the student study dashboard
The product was published before the final duplicate link was added to the buyer page.
Support helped add the correct access link and republish the product for new buyers.
ResolvedOct 17
CheckoutBuyer used a different email for the client onboarding guide
A buyer paid with one email address and contacted the seller from another inbox.
Support matched the order details and resent the product delivery link to the right address.
ResolvedOct 17
Setup guideSetup checklist was confusing in the meal prep recipe hub
The first buyer understood the product but got stuck on the order of setup steps.
Support rewrote the checklist into a shorter buyer-ready sequence.
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Include the LiveFile link, the step you were on, and what happened after clicking.
For generation issues, include the market, product type, and the result you expected.
For billing issues, use the same email connected to your plan.
FAQ
What creators ask before the first LiveFile.
What is a LiveFile?
A LiveFile is a shareable product page that contains the guide, resources, links, downloads, and instructions for a digital product.
Can I sell the products anywhere?
Yes. LiveFile helps you prepare the product and listing assets. You can sell through your preferred marketplace and deliver the LiveFile link to buyers.
Do customers need an account?
No. Public and unlisted LiveFile pages can be opened by buyers without an account.
Is delivery interactive?
Yes. delivery.os exports as an offline interactive HTML app with clickable pages, animated transitions, saved progress, copy buttons, and links back to the online LiveFile.
Does LiveFile find trends automatically?
Yes. The builder starts with LiveFiles Radar, which scans a market category for buyer frustrations, complaints, and messy workarounds, then turns them into product opportunities.
Is this only for AI prompt packs?
No. LiveFile supports interactive tools, guides, planners, checklists, journals, worksheet products, template packs, Notion templates, and mini courses.
Can I edit the product after AI generates it?
Yes. The MVP includes a block editor for changing text, sections, checklist items, and listing assets.
Is this different from design tools?
Design tools help you make files. LiveFile helps you choose a sellable idea, generate product content, and deliver the whole product in one link.